Contact our Support Team at info@sugoimart.com

Monday - Friday 09:00 AM - 10:00 PM ET

US customers can send us a text message or leave a voicemail at ‪(201) 430-2759.

Please note if leaving a voicemail, to leave a detailed message with your email address and the nature of your inquiry, and our Support Team will get in touch via email.

Sugoi Mart 

You can keep an eye on your order&apos;s journey with the tracking link provided in our shipping confirmation email. For pre-transit phases, you may file a claim if there are any issues, especially if you have Sugoi Protection+. For delivery exceptions, such as those reported by DHL, we recommend reaching out to the courier directly for more detailed information regarding delivery. Please note:&#xA0;Standard shipments to the U.S. are fulfilled from Japan and routed directly to USPS. It&#x2019;s normal not to see tracking updates during the first few business days after shipping, as your order is still en route to USPS. Most packages arrive within 1&#x2013;2 weeks after shipment.

You can keep an eye on your order's journey with the tracking link provided in our shipping confirmation email. For pre-transit phases, you may file a claim if there are any issues, especially if you have Sugoi Protection+. For delivery exceptions, s

How can I track my order or get updates on shipping?

Shipping

About Us

Sugoi Mart Rewards

How do I update information on my Sugoi Mart account?

What social networks can Sugoi Mart be found on?

How can I contact customer support directly?

Do you do giveaways or contests?

Information

You're sold out! When will you restock?

My item arrived damaged! What should I do?

Knowing your local laws and regulations

Will the instructions to products be in English?

Will the Mini Appliances work in my country?

Can Japanese food products cater to my dietary restrictions?

What if I have skin allergies, or worries about cosmetics not matching my skin tone?

What is the "best by" date, and how long after it can I enjoy my food products?

What kind of new products does Sugoi Mart feature?

Is it safe for my child to consume Japanese baby food products?

Products

Issues with a free bonus item promo code

I want to cancel my order, what should I do?

Where do I apply coupon and discount codes?

What forms of payment do you accept?

What currency do you charge in?

How/where do I use my store credit?

Billing & Payment

Priority Express Shipping

Free Shipping above $175

Important information regarding DHL Express shipping

What countries do you ship to?

When will my order ship?

How are shipping rates calculated?

My package got returned to you! Can I get refunded?

What shipping options do you offer?

Where does my order ship from?

Who ships my orders?

Does the total shipping cost include international Customs taxes?

I never received my order. What should I do?

What is the standard order processing time?

Will a receipt or invoice with pricing information be included in my gift order's package?

What is Sugoi Mart Checkout+ Shipping Protection?

How does Sugoi Mart Checkout+ work?

How Do I File A Claim For A Lost, Stolen, Or Damaged Package?

Who does Sugoi Mart Checkout+ partner with to make shipments carbon neutral?

How Much Time Do I Have To File A Claim?

What happens if my replacement order through Sugoi Mart Checkout+also gets lost, stolen or damaged?

Sugoi Mart Checkout + by Onward

Will I be charged extra duties or taxes on my order because of the new U.S. tariffs?

Does that mean there’s no chance of being charged duties at all?

What happens if I do get charged duties?

How will I know if this affects my order?

U.S. Tariffs & Customs

How can I track my order or get updates on shipping?Updated 3 days ago