Contact our Support Team at info@sugoimart.com

Monday - Friday 09:00 AM - 06:00 PM EDT

US customers can send us a text message or leave a voicemail at ‪(201) 430-2759.

Please note if leaving a voicemail, to leave a detailed message with your email address and the nature of your inquiry, and our Support Team will get in touch via email.

Sugoi Mart 

<section id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; display: block; max-width: 100%; color: rgb(66, 66, 66); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0px; margin-top: 0px; font-size: 16px;"><span style="font-family: Tahoma,Geneva,sans-serif;">Oh no! Please check out your tracking link to see the latest tracking updates about your order. If the delivery is past the estimated delivery date or marked as delivered but hasn&apos;t reached you, we recommend contacting both the delivery courier and our support team at <a id="isPasted" rel="noopener">infosgm@bokksu.com</a> within 2 weeks. This will help ensure the courier can start an investigation into your delivery.&#xA0;</span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0px; margin-top: 0px; font-size: 16px;"><span style="font-family: Tahoma,Geneva,sans-serif;"><br></span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0px; margin-top: 0px; font-size: 16px;"><span style="font-family: Tahoma,Geneva,sans-serif;">If you purchased Sugoi Checkout+ with your order, you can easily file a claim through the email from Onward you received after placing your order, or you can file directly <a href="https://app.useonward.com/make-a-claim" id="isPasted" rel="noopener noreferrer" target="_blank">here</a>.</span></p></div></div></section><footer style="box-sizing: border-box; -webkit-font-smoothing: antialiased; display: block; color: rgb(66, 66, 66); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(66, 66, 66); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></footer>

Oh no! Please check out your tracking link to see the latest tracking updates about your order. If the delivery is past the estimated delivery date or marked as delivered but hasn't reached you, we recommend contacting both the delivery courier and o

I never received my order. What should I do?

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About Us

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Knowing your local laws and regulations

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What if I have skin allergies, or worries about cosmetics not matching my skin tone?

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Important information regarding DHL Express shipping

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How does Onward work?

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Who does Onward partner with to make shipments carbon neutral?

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What happens if my replacement order through Onward also gets lost, stolen or damaged?

Onward Shipping Protection

I never received my order. What should I do?Updated 2 months ago