US customers can send us a text message or leave a voicemail at ‪(201) 430-2759.

Please note if leaving a voicemail, to leave a detailed message with your email address and the nature of your inquiry, and our Support Team will get in touch via email.

Sugoi Mart 

<section id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; display: block; max-width: 100%; color: rgb(66, 66, 66); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0px; margin-top: 0px; font-size: 16px;">Oh no! Please check out your tracking link to see the latest tracking updates about your order. If the delivery is past the estimated delivery date or marked delivered but has not reached you, please be sure to email the delivery courier and our support team at <a href="mailto:info@japancrate.com" rel="undefined" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(0, 114, 239); text-decoration: underline; user-select: auto;" target="_self">info@japancrate.com</a> within 2 weeks, in order for the delivery courier to properly launch an investigation.</p></div></div></section><footer style="box-sizing: border-box; -webkit-font-smoothing: antialiased; display: block; color: rgb(66, 66, 66); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(66, 66, 66); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></footer>

Oh no! Please check out your tracking link to see the latest tracking updates about your order. If the delivery is past the estimated delivery date or marked delivered but has not reached you, please be sure to email the delivery courier and our supp

I never received my order. What should I do?

Shipping

What Is Sugoi Mart?

Sugoi Mart Rewards

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Do you do giveaways or contests?

Information

You're sold out! When will you restock?

My item arrived damaged! What should I do?

Knowing your local laws and regulations

Will the instructions to products be in English?

Will the Mini Appliances work in my country?

Can Japanese food products cater to my dietary restrictions?

What if I have skin allergies, or worries about cosmetics not matching my skin tone?

What is the "best by" date, and how long after it can I enjoy my food products?

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Is it safe for my child to consume Japanese baby food products?

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Issues with a free bonus item promo code

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FREE SHIPPING above $149

Important information regarding DHL Express shipping

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Does the total shipping cost include international Customs taxes?

I never received my order. What should I do?Updated 7 months ago