Priority Express ShippingUpdated 3 months ago
Priority Express Shipping – Everything You Need to Know
Sometimes, you want your goodies to get to you fast! That’s why we’re excited to offer Priority Express Shipping, designed to speed up processing and delivery for a smoother, faster experience.
What is Priority Express Shipping?
Priority Express Shipping is a special service for orders that contain only readily available products. It’s a priority service that skips the queue for faster order processing, so your order arrives quicker! When you choose this option, your order will be handled with extra care to ensure it’s shipped as fast as possible using DHL or EMS Express (depending on your location).
How fast will my order arrive?
With Priority Express Shipping, your order will be processed and delivered within 4 to 8 business days with DHL, and 4 to 11 business days with EMS, from the time of purchase. This includes both processing time (packing, labeling, etc.) and shipping time. We guarantee that your order will be shipped by the 4th business day after purchase.
Can there be delays once my package is with the carrier?
While we promise to get your order out the door quickly, once your package is with the carrier, it’s in their hands. There can sometimes be delays due to external factors like weather conditions, customs, or high holiday demand. Unfortunately, these are out of our control. If something happens to cause a delay once the package is with the carrier, we’ll keep you informed, but we can’t guarantee delivery by a specific date at that point. However, if the delay is on our end, we will refund your extra premium shipping cost and work with you to resolve the issue as quickly as possible.
Is there anything I can do if there’s an issue with delivery?
If your order doesn’t arrive on time due to a delay on our side, we’ll happily refund your shipping premium. If the delay is from the carrier, we might not be able to offer a shipping refund, but we’ll help you however we can. If your package has been delayed significantly, please reach out to our support team so we can investigate.
How do I know if my order qualifies for Priority Express Shipping?
The Priority Express Shipping option is available only for orders that contain only readily available products. During checkout, you’ll see the option to choose it if your order qualifies.
We’re here to help you make the most of your experience on Sugoi Mart, so don’t hesitate to reach out to us at [email protected] if you have any questions. We’re all about making sure your goodies get to you fast and without hassle!