Contact our Support Team at info@sugoimart.com

Monday - Friday 09:00 AM - 06:00 PM EDT

US customers can send us a text message or leave a voicemail at ‪(201) 430-2759.

Please note if leaving a voicemail, to leave a detailed message with your email address and the nature of your inquiry, and our Support Team will get in touch via email.

Sugoi Mart 

At Sugoi Mart, we typically process and ship orders within 5-7 business days of receipt. We strive to fulfill your order promptly, but please note that slight delays can occur due to factors like high order volume, item availability, or unexpected events like storms that may impact shipping locations.Additionally, please be aware that we do not ship orders during Japan holidays.Rest assured, we are dedicated to getting your order to you as quickly as possible and will work hard to expedite the shipping process.

At Sugoi Mart, we typically process and ship orders within 5-7 business days of receipt. We strive to fulfill your order promptly, but please note that slight delays can occur due to factors like high order volume, item availability, or unexpected ev

What is the standard order processing time?

Shipping

About Us

Sugoi Mart Rewards

How do I update information on my Sugoi Mart account?

What social networks can Sugoi Mart be found on?

How can I contact customer support directly?

Do you do giveaways or contests?

Information

You're sold out! When will you restock?

My item arrived damaged! What should I do?

Knowing your local laws and regulations

Will the instructions to products be in English?

Will the Mini Appliances work in my country?

Can Japanese food products cater to my dietary restrictions?

What if I have skin allergies, or worries about cosmetics not matching my skin tone?

What is the "best by" date, and how long after it can I enjoy my food products?

What kind of new products does Sugoi Mart feature?

Is it safe for my child to consume Japanese baby food products?

Products

Issues with a free bonus item promo code

I want to cancel my order, what should I do?

Where do I apply coupon and discount codes?

What forms of payment do you accept?

What currency do you charge in?

How/where do I use my store credit?

Billing & Payment

Priority Express Shipping

Free Shipping above $175

Important information regarding DHL Express shipping

What countries do you ship to?

When will my order ship?

How are shipping rates calculated?

My package got returned to you! Can I get refunded?

What shipping options do you offer?

Where does my order ship from?

Who ships my orders?

Does the total shipping cost include international Customs taxes?

I never received my order. What should I do?

How can I track my order or get updates on shipping?

Will a receipt or invoice with pricing information be included in my gift order's package?

What is Onward Shipping Protection?

How does Onward work?

How Do I File A Claim For A Lost, Stolen, Or Damaged Package?

Who does Onward partner with to make shipments carbon neutral?

How Much Time Do I Have To File A Claim?

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Onward Shipping Protection

What is the standard order processing time?Updated 4 months ago