Sugoi Mart  logo
Sugoi Mart  logo

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Billing & Payment

Issues with a free bonus item promo code

For all promos which include a free bonus item, be sure to enter the promo code and click “Apply” before checking out. Unfortunately, we will not be able to apply promo codes to any orders retroactively, so the only way to redeem them is to enter the

I want to cancel my order, what should I do?

We understand that sometimes plans change. But because we do our best to fulfill orders as soon as possible, if something comes up and you want to cancel your order, we ask that you please contact our support team at [email protected] as soon as pos

Where do I apply coupon and discount codes?

So you have that secret code to save some bucks? You can input the coupon code at the checkout screen. At the checkout screen, where it lists the items and total price, there is a box marked "discount". Enter your coupon code there and hit the apply

What forms of payment do you accept?

We accept all major credit cards, PayPal, and ShopPay.

What currency do you charge in?

We charge all orders and issue all refunds in US Dollars. The price that will ultimately post to your account will depend on the currency exchange rate at the time of purchase. To get an estimate of the pricing in your country's currency, you can use

How/where do I use my store credit?

Your store credit can be applied during checkout and is valid at:Sugoimart.com. Japancrate.com. Bokksu.com. Bokksumarket.com. To check your balance:. 1. Login to your account portal and select "Store Credit":. 2. From there, you'll be able to view yo