Delivery IssuesUpdated a month ago

My order arrived damaged.

We’re sorry your order didn’t arrive in perfect condition.
Please contact Customer Support and include:

• Photos of the shipping box
• Photos of the damaged product(s)
• The shipping label
• A brief description of the issue

Our team will review your request and determine the best resolution.

My order arrived after December 1.

We understand how disappointing this can be.
Although we publish recommended holiday shipping deadlines, delivery dates cannot be guaranteed due to circumstances outside of our control.
If your order is delayed, please contact Customer Support and we’ll be happy to check the status of your shipment and assist where we can.

My package says “Delivered,” but I can’t find it.

Please:

1. Check around your delivery location.
2. Ask household members or neighbors.
3. Contact your local carrier.

If you’re still unable to locate your package, please contact Customer Support.

My package is being held by customs.

International shipments may occasionally be delayed by customs inspections.
If additional information or payment is required, your local customs office or carrier will typically contact you directly.