Is shipping free for the 30 Nights of Japan Calendar?. Yes! Shipping is free to the US and most countries. Do U.S. orders include customs duties?. Yes. U.S. orders will include a 10% customs duty, which will be calculated and shown under the Shipping

<div data-message-author-role="assistant" data-message-id="9e74865b-02b8-4b7d-8717-e4ccb3deaffd" dir="auto" data-message-model-slug="gpt-5-6" data-turn-start-message="true" tabindex="0" id="isPasted">Is shipping free for the 30 Nights of Japan Calendar?Yes! Shipping is free to the US and most countries. Do U.S. orders include customs duties?Yes. U.S. orders will include a 10% customs duty, which will be calculated and shown under the Shipping section at checkout.This fee is prepaid, so your order will ship with Delivered Duty Paid (DDP) customs clearance. This means you won&#x2019;t have to pay additional customs duties when your order is delivered. When will the 30 Nights of Japan Calendar ship?Presale orders are expected to start shipping around mid-October. We&#x2019;ll send you tracking information once your order ships. Can I cancel my 30 Nights of Japan Calendar order?If your order hasn&#x2019;t been processed for shipment yet, please contact Customer Support as soon as possible. We&#x2019;ll do our best to help, but cancellation isn&#x2019;t guaranteed.Once your order has shipped, it can&#x2019;t be canceled. Can I return my 30 Nights of Japan Calendar? Since the 30 Nights of Japan Calendar contains food products, we don&#x2019;t accept returns. If your order arrives damaged or there&#x2019;s an issue with your shipment, please contact Customer Support and we&#x2019;ll be happy to help.</div>

30 Nights of Japan

When will my order ship?Holiday orders may take slightly longer to process due to increased order volume.Once your order ships, you’ll receive a shipping confirmation email with tracking information. *Presale Advent Calendar will start shipping mid-O

When will my order ship? Holiday orders may take slightly longer to process due to increased order volume. Once your order ships, you&#x2019;ll receive a shipping confirmation email with tracking information.*Presale Advent Calendar will start shipping mid-October. How do I track my order? You&#x2019;ll receive a tracking number by email once your order ships. You can also track your order from your account if you&#x2019;re logged in. Please allow up to 48 hours for tracking information to begin updating after your package has been shipped. My tracking hasn&#x2019;t updated. Tracking updates may pause while your package is in transit, clearing customs, or waiting to be scanned by the next carrier. If your tracking hasn&#x2019;t updated for several business days, please contact Customer Support. Why is my order delayed? Holiday shipping is one of the busiest times of the year. Delays can occur due to:<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: italic;">High carrier volume</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: italic;">Customs processing</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: italic;">Severe weather</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px; font-style: italic;">Local delivery disruptions</li></ul> We appreciate your patience while your order is on its way.

Shipping & Tracking

My order arrived damaged. We’re sorry your order didn’t arrive in perfect condition.Please contact Customer Support and include:. Our team will review your request and determine the best resolution. My order arrived after December 1. We understand ho

My order arrived damaged.We&#x2019;re sorry your order didn&#x2019;t arrive in perfect condition. Please contact Customer Support and include:<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Photos of the shipping box</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Photos of the damaged product(s)</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">The shipping label</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">A brief description of the issue</li></ul>Our team will review your request and determine the best resolution. My order arrived after December 1.We understand how disappointing this can be. Although we publish recommended holiday shipping deadlines, delivery dates cannot be guaranteed due to circumstances outside of our control. If your order is delayed, please contact Customer Support and we&#x2019;ll be happy to check the status of your shipment and assist where we can. My package says &#x201C;Delivered,&#x201D; but I can&#x2019;t find it.Please:<ol><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Check around your delivery location.</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Ask household members or neighbors.</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Contact your local carrier.</li></ol>If you&#x2019;re still unable to locate your package, please contact Customer Support. My package is being held by customs.International shipments may occasionally be delayed by customs inspections. If additional information or payment is required, your local customs office or carrier will typically contact you directly.

Delivery Issues

Can I send my order as a gift?. Yes! Simply enter your recipient’s shipping address during checkout.We recommend placing gift orders in advance to allow enough time for processing and delivery during the holiday season. Can I change my shipping addre

Can I send my order as a gift?Yes! Simply enter your recipient&#x2019;s shipping address during checkout. We recommend placing gift orders in advance to allow enough time for processing and delivery during the holiday season. Can I change my shipping address?If your order has not yet entered processing, we may be able to update your shipping address. Please contact Customer Support as soon as possible. Once an order has been processed or shipped, we are unable to update the address. Can I order the Advent Calendar with other products?During the Advent Calendar (30 Nights of Japan) presale period, Advent Calendars cannot be purchased together with other products in the same order.The Advent Calendar is a pre-order item that ships later, while other products are available to ship sooner. Because they have different shipping timelines, we&#x2019;re unable to combine them into one order.If you&#x2019;d like to purchase an Advent Calendar and other products, please:<ul data-start="944" data-end="1070"><li data-section-id="iom4mk" data-start="944" data-end="994" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Place your Advent Calendar order separately.</li><li data-section-id="137lb1f" data-start="995" data-end="1070" style="font-family: Tahoma, Geneva, sans-serif; font-size: 16px;">Place a&#xA0;separate order for any other products you&#x2019;d like to purchase.</li></ul>If you try to combine them in one order, you&#x2019;ll be unable to check out. Once the Advent Calendar enters the regular sale period, you&#x2019;ll be able to purchase it together with other products in the same order. Can I modify or cancel my order?Because holiday orders are processed quickly, changes or cancellations may not be possible once your order enters fulfillment. Please contact Customer Support immediately if you need assistance. What is your holiday refund policy?Refund eligibility follows our standard Refund Policy. Because most holiday products contain food items, we generally do not accept returns. If your order arrives damaged or there is an issue with your shipment, our team will review your request and work with you to find an appropriate resolution. Can I return holiday products?Food products are not eligible for return. If your order arrives damaged, incorrect, or has another issue, please contact Customer Support so we can assist you.

Orders, Gifts & Policies

Contact our Support Team at info@sugoimart.com

Monday - Friday 09:00 AM - 10:00 PM ET

US customers can send us a text message or leave a voicemail at ‪(201) 430-2759.

Please note if leaving a voicemail, to leave a detailed message with your email address and the nature of your inquiry, and our Support Team will get in touch via email.

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