Shipping & TrackingUpdated a month ago

When will my order ship?
Holiday orders may take slightly longer to process due to increased order volume.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.

*Presale Advent Calendar will start shipping mid-October.

How do I track my order?
You’ll receive a tracking number by email once your order ships. You can also track your order from your account if you’re logged in.
Please allow up to 48 hours for tracking information to begin updating after your package has been shipped.

My tracking hasn’t updated.
Tracking updates may pause while your package is in transit, clearing customs, or waiting to be scanned by the next carrier.
If your tracking hasn’t updated for several business days, please contact Customer Support.

Why is my order delayed?
Holiday shipping is one of the busiest times of the year.
Delays can occur due to:

• High carrier volume
• Customs processing
• Severe weather
• Local delivery disruptions

We appreciate your patience while your order is on its way.