Contact our Support Team at infosgm@bokksu.com

Monday - Friday 09:00 AM - 10:00 PM ET

US customers can send us a text message or leave a voicemail at ‪(201) 430-2759.

Please note if leaving a voicemail, to leave a detailed message with your email address and the nature of your inquiry, and our Support Team will get in touch via email.

Sugoi Mart 

<p><span style="font-family: Tahoma,Geneva,sans-serif;">You can quickly file a claim through the email that Onward sends you after you place your order, or you can file <a href="https://app.useonward.com/make-a-claim" rel="noopener noreferrer" target="_blank">here</a>.</span></p>

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

How Do I File A Claim For A Lost, Stolen, Or Damaged Package?

Sugoi Mart Checkout + by Onward

About Us

Sugoi Mart Rewards

How do I update information on my Sugoi Mart account?

What social networks can Sugoi Mart be found on?

How can I contact customer support directly?

Do you do giveaways or contests?

Information

You're sold out! When will you restock?

My item arrived damaged! What should I do?

Knowing your local laws and regulations

Will the instructions to products be in English?

Will the Mini Appliances work in my country?

Can Japanese food products cater to my dietary restrictions?

What if I have skin allergies, or worries about cosmetics not matching my skin tone?

What is the "best by" date, and how long after it can I enjoy my food products?

What kind of new products does Sugoi Mart feature?

Is it safe for my child to consume Japanese baby food products?

Products

Issues with a free bonus item promo code

I want to cancel my order, what should I do?

Where do I apply coupon and discount codes?

What forms of payment do you accept?

What currency do you charge in?

How/where do I use my store credit?

Billing & Payment

Priority Express Shipping

Free Shipping above $175

Important information regarding DHL Express shipping

What countries do you ship to?

When will my order ship?

How are shipping rates calculated?

My package got returned to you! Can I get refunded?

What shipping options do you offer?

Where does my order ship from?

Who ships my orders?

Does the total shipping cost include international Customs taxes?

I never received my order. What should I do?

What is the standard order processing time?

How can I track my order or get updates on shipping?

Will a receipt or invoice with pricing information be included in my gift order's package?

Shipping

What is Sugoi Mart Checkout+ Shipping Protection?

How does Sugoi Mart Checkout+ work?

Who does Sugoi Mart Checkout+ partner with to make shipments carbon neutral?

How Much Time Do I Have To File A Claim?

What happens if my replacement order through Sugoi Mart Checkout+also gets lost, stolen or damaged?

Will I be charged extra duties or taxes on my order because of the new U.S. tariffs?

Does that mean there’s no chance of being charged duties at all?

What happens if I do get charged duties?

How will I know if this affects my order?

U.S. Tariffs & Customs

How Do I File A Claim For A Lost, Stolen, Or Damaged Package?Updated 6 months ago