We have partnered with Onward to provide carbon neutral shipping protection against lost, stolen and damaged packages. When you add Sugoi Mart Checkout+ to your order, you will be fully protected in the event something goes wrong with your shipment.
Onward is a shipping protection service that covers packages that are lost, stolen, or damaged in transit. If you add Sugoi Mart Checkout+ to your order, you will be able to file a claim with just a few clicks and have the option of receiving a refun
You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Onward has partnered with Cool Effect, a 501c3 non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Sugoi Mart Checkout+ to your order, you’ll be automatically taking action agai
If your package is lost or stolen, claims must be filed within 90 days of the purchase date.
Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.