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Shipping

Priority Express Shipping

Priority Express Shipping – Everything You Need to Know. Sometimes, you want your goodies to get to you fast! That’s why we’re excited to offer Priority Express Shipping, designed to speed up processing and delivery for a smoother, faster experience.

Free Shipping above $175

How Does Free Shipping Work on Sugoi Mart?. Get free shipping when you spend $175 or more! Here’s how it works:. Cart Minimum:A minimum order total of $39.99 is required to place an order. Here’s what you need to know:. Free shipping is available to

Important information regarding DHL Express shipping

If you choose DHL as the shipping method, an email with the tracking code will be sent to you right after our fulfillment team packs your order (within 5-7 business days). Orders shipped through DHL Express typically arrive in about 3-5 business days

What countries do you ship to?

Where Does Sugoi Mart Ship To?. Sugoi Mart ships all over the globe, to the following countries:. North America:. Canada, United States, Mexico. Europe:. Asia:. South America:. Africa:. Oceania:. Caribbean:. Shipping Methods:. Sugoi Mart primarily ut

When will my order ship?

All orders are processed and sent out from our warehouse in Tokyo, Japan. Upon receiving your order, it will typically be shipped out within 5-7 business days. Please understand that this may take longer if we are expecting high demand or if your ord

How are shipping rates calculated?

Shipping rates are determined by the total weight of your order, your shipping zip code, and the shipping method. To get an estimate of shipping rates, add items to your cart and proceed to check out. From there, enter your address and contact inform

My package got returned to you! Can I get refunded?

If you suspect your package got returned to our warehouse, please send an e-mail to [email protected] and let us know!. If we can confirm the order as returned to our warehouse, we can offer one of two options:. 1) Reship your order. Please note how

What shipping options do you offer?

DHL Worldwide Express. Orders of any weight can be shipped via DHL Worldwide Express. Tracking is included!. On average, packages sent out via DHL Worldwide Express shipping take around 3-5 business days to be delivered. Japan Post. At this time, Jap

Where does my order ship from?

Your order ships directly from the Land of the Rising Sun, our warehouse in Tokyo, Japan. ✈️

Who ships my orders?

Our fulfillment team at our warehouse in Tokyo, Japan fulfills your order, getting it ready to pass off to DHL or Japan Post (depending on your shipping method). DHL may pass off your package to a local courier depending on your shipping area. Japan

Does the total shipping cost include international Customs taxes?

We do not charge for customs and taxes as it is collected by your country at the time of delivery. It is advised that you inquire with your local postal service to get an estimate for the fees to be collected. Please keep in mind that because customs

I never received my order. What should I do?

Oh no! Please check out your tracking link to see the latest tracking updates about your order. If the delivery is past the estimated delivery date or marked as delivered but hasn't reached you, we recommend contacting both the delivery courier and o

What is the standard order processing time?

At Sugoi Mart, we typically process and ship orders within 5-7 business days of receipt. We strive to fulfill your order promptly, but please note that slight delays can occur due to factors like high order volume, item availability, or unexpected ev

How can I track my order or get updates on shipping?

You can keep an eye on your order's journey with the tracking link provided in our shipping confirmation email. For pre-transit phases, you may file a claim if there are any issues, especially if you have Sugoi Protection+. For delivery exceptions, s

Will a receipt or invoice with pricing information be included in my gift order's package?

When you order a gift from us, you can rest assured that no prices will be included on the packing slip or any receipts in the shipment. Your gifts will arrive without any pricing information for a seamless gifting experience.