Sugoi Mart  logo
Sugoi Mart  logo

All articles

Shipping

FREE SHIPPING above $149

How does free shipping work?. As long as your cart has $149 worth of products it will automatically have free shipping 😎 No need to add any coupons, simply browse through all your favorite items, add them to your cart and you're all set!. * Please n

Important information regarding DHL Express shipping

If you choose DHL as the shipping method, an email with the tracking code will be sent to you right after our fulfillment team packs your order (within 5-7 business days). Orders shipped through DHL Express typically arrive in about 3-5 business days

What countries do you ship to?

Where Does Sugoi Mart Ship To?. Sugoi Mart ships all over the globe, to the following countries:. North America:. Canada, United States. Europe:. Asia:. South America:. Africa:. Oceania:. Caribbean:. Shipping Methods:. Sugoi Mart primarily utilizes t

When does my order ship?

All orders are processed and sent out from our warehouse in Tokyo, Japan. Upon receiving your order, it will typically be shipped out within 5-7 business days. Please understand that this may take longer if we are expecting high demand or if your ord

How are shipping rates calculated?

Shipping rates are determined by the total weight of your order, your shipping zip code, and the shipping method. To get an estimate of shipping rates, add items to your cart and proceed to check out. From there, enter your address and contact inform

My package got returned to you! Can I get refunded?

If you suspect your package got returned to our warehouse, please send an e-mail to [email protected] and let us know!. If we can confirm the order as returned to our warehouse, we can offer one of two options:. 1) Reship your order. Please note how

What shipping options do you offer?

DHL Worldwide Express. Orders of any weight can be shipped via DHL Worldwide Express. Tracking is included!. On average, packages sent out via DHL Worldwide Express shipping take around 3-5 business days to be delivered. Japan Post. At this time, Jap

Where does my order ship from?

Your order ships directly from the Land of the Rising Sun, our warehouse in Tokyo, Japan. ✈️

Who ships my orders?

Our fulfillment team at our warehouse in Tokyo, Japan fulfills your order, getting it ready to pass off to DHL or Japan Post (depending on your shipping method). DHL may pass off your package to a local courier depending on your shipping area. Japan

Does the total shipping cost include international Customs taxes?

We do not charge for customs and taxes as it is collected by your country at the time of delivery. It is advised that you inquire with your local postal service to get an estimate for the fees to be collected. Please keep in mind that because customs

I never received my order. What should I do?

Oh no! Please check out your tracking link to see the latest tracking updates about your order. If the delivery is past the estimated delivery date or marked delivered but has not reached you, please be sure to email the delivery courier and our supp